🔁 Return & Refund Policy

Return & Refund Policy

At Shaz Cini, we want you to feel confident in your purchase.

Physical Products

We accept returns within 7 days of delivery for physical items.

To be eligible for a return:

• Item must be unused and in original condition

• Item must be returned in original packaging

• Proof of purchase is required

Return shipping costs are the responsibility of the customer unless the item is faulty.

Once your return is received and inspected, you will be notified of approval. Approved refunds will be processed back to your original payment method.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos and order details so we can resolve the issue promptly.

Digital Products

Due to the nature of digital downloads, all digital products are non-refundable.

If you experience technical issues accessing your download, please contact us and we will assist you.

Change of Mind

We do not offer refunds for change of mind on digital products. Physical product returns must meet the conditions listed above.