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Privacy Policy

Privacy Policy for Shaz Cini

Last updated: 7 July 2026

Shaz Cini respects your privacy and is committed to handling your personal information with care, transparency and respect.

This Privacy Policy explains how personal information may be collected, used, stored, protected and disclosed when you visit this website, contact Shaz Cini, make a booking or purchase, join an email list, participate in a program or community, or use any related service.

This policy applies to the website operated at shazcini.com and the services offered by Shaz Cini.

1. Who We Are

Shaz Cini provides transformational coaching, spiritual mentoring, psychic mediumship, Reiki and energy healing, hypnosis and subconscious work, EFT tapping, programs, workshops, digital resources, products and related services.

Business contact details

Shaz Cini
Email: shaz@shazcini.com.au
Phone: 0447 742 766
Location: South Penrith, NSW, Australia
Website: shazcini.com

For privacy questions, access requests, corrections, deletion requests or complaints, please use the contact details above.

2. Personal Information We May Collect

The information collected depends on how you interact with the website and services.

This may include:

We aim to collect only the information reasonably required to provide services, communicate with you, operate the business and maintain the website.

3. Sensitive and Personal Information

Because of the nature of coaching, healing, personal development and spiritual services, you may choose to share information about your:

You are encouraged to share only information that is relevant to the service and that you feel comfortable providing.

Sensitive and personal information voluntarily shared during services is handled with care and is not used for unrelated marketing purposes.

4. How We Collect Personal Information

Personal information may be collected when you:

Information may also be collected automatically through cookies, analytics, security tools and other website technologies.

In some circumstances, information may be received from third-party platforms you have chosen to use to communicate, book, purchase or participate.

5. Why We Collect and Use Personal Information

Personal information may be collected and used to:

Where consent is required, information will be collected or used with your consent.

Personal information is not sold to advertisers or data brokers.

6. Contact Forms and Enquiries

When you submit a contact form or enquiry, we may collect:

This information may be used to:

Information submitted through a general contact form is not automatically added to a marketing list unless you have separately agreed to receive marketing communications.

Enquiry information is retained only for as long as reasonably necessary to respond, manage the relationship and meet legitimate business, legal or record-keeping requirements.

7. Client and Service Information

Clients may voluntarily share personal, emotional, spiritual, relationship, wellbeing or health-related information during:

This information may be used where reasonably connected with:

Information shared during a service will not be publicly disclosed or used for marketing without permission.

8. Testimonials, Reviews, Images and Personal Stories

Testimonials, reviews, case studies, images, recordings or personal stories will only be publicly shared where permission has been given.

You may withdraw permission for future use by contacting Shaz Cini.

Where content has already been published, reasonable steps will be taken to remove it from platforms controlled by the business where requested and reasonably possible.

The business cannot always control copies, screenshots, search engine caches or content shared by other people after material has been publicly available.

9. Email Marketing and Communications

When you subscribe to an email list, request a free resource or give permission to receive updates, your information may be used to send:

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails.

Your email marketing information may be retained until you unsubscribe, request deletion or the account is otherwise removed.

Transactional or service-related communications may still be sent where necessary. These may include:

10. Purchases and Payments

When you make a purchase, information required to process the transaction may be collected and shared with relevant ecommerce, payment, delivery or accounting providers.

This may include:

The website may use WooCommerce and payment providers such as Stripe, PayPal, Square or other payment methods made available at checkout.

Shaz Cini does not intentionally store full payment card details on this website. Payment details are generally handled securely by the relevant payment provider.

Transaction records may be retained for the period required for:

11. Bookings and Appointments

Bookings may be managed through third-party booking services such as TidyCal or other providers.

When you make a booking, information collected may include:

Booking information is used to arrange and manage the requested appointment or service.

Third-party booking providers may also process information according to their own privacy policies and terms.

12. Accounts and Memberships

Where the website or a connected platform allows you to create an account, profile or membership, information may be collected and stored to:

You may be able to view or update some account information directly through the relevant platform.

Account information may generally be retained while the account remains active or where reasonably required for business, legal or transaction records.

13. Comments

When visitors leave comments on the website, we may collect:

This information may be used for:

Approved comments may remain publicly visible.

Comments and related metadata may be retained to recognise and manage future comments.

14. Media and Image Uploads

Where users are permitted to upload images or files, they should avoid uploading images containing embedded location information, such as EXIF GPS data, unless they are comfortable sharing that information.

Visitors may be able to download publicly available images and extract embedded information.

Files uploaded for a specific private service will be handled according to the purpose for which they were provided.

15. Cookies and Similar Technologies

The website may use cookies and similar technologies to:

Some cookies are necessary for the website to function.

Other cookies may relate to:

You can usually control, restrict or delete cookies through your browser settings.

Disabling some cookies may affect how parts of the website function.

16. Analytics and Website Measurement

The website may use analytics and performance services, including services provided by Google and other technology providers.

These technologies may collect information such as:

This information may be used to:

17. Managing Analytics and Tracking

You can manage cookies and some tracking technologies through:

You may also be able to use browser extensions or privacy tools designed to limit tracking.

Disabling cookies or tracking technologies may affect some website features.

18. Advertising and Marketing Technologies

The website may use services such as:

These services may use cookies or similar technologies to:

The business does not sell personal information to advertisers.

19. Spam Prevention and Security

The website may use:

These services may process information such as:

This information is used to protect:

from spam, fraud, unauthorised access and malicious activity.

20. Embedded Content and External Platforms

Pages may include embedded or linked content from third-party platforms, including:

Embedded content may behave as though you visited the third-party website directly.

Third-party platforms may:

Their own privacy policies and terms apply to information they collect.

21. Third-Party Service Providers

Personal information may be disclosed to trusted service providers where reasonably necessary to operate the website, business and services.

These may include providers involved in:

Platforms currently used or connected with the business may include:

Information is shared only where reasonably necessary for the relevant provider to perform its service.

Each third-party provider may also handle information according to its own privacy policy and terms.

22. Who Else We May Share Information With

Information may also be disclosed:

Personal information is not shared unnecessarily.

23. Information Received from Third Parties

In some circumstances, personal information may be received from third parties you have chosen to use to interact with the business.

This may include information received through:

The information received depends on:

Information received from third parties will be used only where reasonably connected with the reason it was provided.

24. Overseas Service Providers

Some service providers used by the business operate, store information or process information outside Australia.

Depending on the service used, information may be processed in the United States or other countries and regions where technology, cloud, booking, email, payment or analytics providers operate.

Where reasonably practicable, trusted and established service providers are selected and available privacy and security controls are used.

Where additional privacy laws apply to an individual or particular activity, personal information will be handled in accordance with those applicable requirements.

25. How Personal Information Is Stored

Personal information may be stored in:

Information may be stored electronically and, where applicable, in physical records.

Access is limited to people and service providers who reasonably require it.

26. How We Protect Personal Information

Reasonable technical and organisational measures are used to protect personal information from:

Security measures may include:

No internet transmission or storage system can be guaranteed to be completely secure.

27. Data Breaches

If a suspected or actual data breach occurs, reasonable steps will be taken to:

28. How Long We Retain Personal Information

Information is retained only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legal, accounting, tax, insurance, dispute resolution, security or legitimate business purposes.

Retention periods vary depending on the type of information.

Generally:

Contact and enquiry information
Retained while reasonably required to respond to the enquiry and manage any resulting client or business relationship.

Client and service records
Retained while reasonably required for continuity of service, client support, insurance, dispute management, safety or legal purposes.

Purchase and transaction records
Retained for the period required for accounting, tax, refund, chargeback and legal obligations.

Email marketing information
Retained until you unsubscribe, request deletion or the information is otherwise removed.

Comments and associated metadata
May be retained to manage published comments and recognise future comments.

Account information
May be retained while the account is active and for a reasonable period afterwards where required.

Analytics information
Retained according to the settings and practices of the analytics services used.

Information that is no longer reasonably required may be:

where appropriate.

29. Accessing Your Personal Information

You may request access to personal information held about you.

Requests can be made using the contact details at the end of this policy.

Before providing access, reasonable steps may be taken to confirm your identity.

In some circumstances, access may be limited or refused where permitted or required by law.

30. Correcting Your Personal Information

You may ask for inaccurate, incomplete or outdated personal information to be corrected.

Please contact Shaz Cini with:

Reasonable steps will be taken to review and correct information where appropriate.

31. Requesting Deletion of Information

You may request deletion of personal information held about you.

A deletion request may not always result in immediate or complete deletion where information must reasonably be retained for:

Where information cannot reasonably be deleted, the reason may be explained where appropriate.

32. Your Marketing Choices

You may opt out of marketing communications at any time by:

You will not be required to continue receiving marketing communications in order to access services already purchased.

Necessary service communications may still be sent where required to deliver a booking, purchase, membership or program.

33. Privacy Complaints

You may make a privacy complaint by contacting Shaz Cini using the details below.

Please include enough information to understand:

The matter will be reviewed and a response provided within a reasonable period.

Please allow up to 30 days for a written response to a formal privacy complaint.

If you are not satisfied with the response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

34. Automated Decision-Making and Profiling

The business does not currently use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

Analytics, advertising and marketing platforms may use automated technologies to:

These activities do not determine whether you are eligible to receive Shaz Cini’s services.

35. Children and Young People

The website and services are primarily intended for adults.

Where a service involves a person under 18, appropriate consent from a parent or legal guardian may be required depending on:

The business does not knowingly use information about children for unrelated marketing purposes.

36. Third-Party Websites

This website contains links to external websites and services.

Shaz Cini is not responsible for:

You should review the privacy policy of a third-party service before providing personal information directly to that provider.

37. Industry and Professional Status

Shaz Cini provides coaching, personal development, spiritual, intuitive and complementary wellbeing services.

Unless expressly stated otherwise, these services are not a substitute for medical, psychological, psychiatric, financial, legal or other regulated professional advice.

Where a matter requires support outside the scope of services offered, you may be encouraged to seek assistance from an appropriately qualified professional.

38. Changes to This Privacy Policy

This Privacy Policy may be updated when:

The latest version will be published on this page.

You are encouraged to review the policy from time to time.

39. Contact

For privacy questions, access requests, corrections, deletion requests or complaints, contact:

Shaz Cini

Email: shaz@shazcini.com.au
Phone: 0447 742 766
Location: South Penrith, NSW, Australia
Website: shazcini.com

Last updated: 7 July 2026

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